LEAD MEDICAL SUPPORT ASSISTANT

Company: Department of Veterans Affairs
Location: Indianapolis
Posted on: April 24, 2025

Job Description:

Summary

The Lead MSA monitors and makes work assignments, provides input on performance, resolved daily workplace issues, and maintains efficient workflow. Assignments at this level include, but may not be limited to: assuring coverage of all areas of responsibility; ensuring accurate and timely completion of Consults; reviewing data and reports to ensure efficiency, quality, and completion of work; providing guidance to staff members.

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Overview

* Accepting applications
* Open & closing dates

04/17/2025 to 04/30/2025


* Salary

$50,425 - $65,557 per year


* Pay scale & grade

GS 7


* Help

Location

2 vacancies in the following location:

* Indianapolis, IN




* Remote job

No


* Telework eligible

No


* Travel Required

Not required


* Relocation expenses reimbursed

No


* Appointment type

Permanent


* Work schedule

Full-time


* Service

Excepted


* Promotion potential

None


* Job family (Series)
* 0679 Medical Support Assistance


* Supervisory status

No


* Security clearance

Not Required


* Drug test

No


* Position sensitivity and risk

Non-sensitive (NS)/Low Risk


* Trust determination process
* Credentialing
* Suitability/Fitness


* Financial disclosure

No


* Bargaining unit status

Yes


* Announcement number

CBSR-12724346-25-MM


* Control number

835427900



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This job is open to

* Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.



Clarification from the agency

Open to current, permanent employees of the Richard L. Roudebush VA Medical Center & subsidiary CBOCs;

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Duties

Major duties and responsibilities include, but are not limited to:

* Assuring coverage of all areas of responsibility; ensuring accurate and timely completion of reports.
* Reviewing data and reports to ensure efficiency, quality, and completion of work;
* Providing guidance to staff members, to include changes in policies and procedures;
* Distributing and balancing workloads;
* Recording and monitoring of leave calendar and timekeeping duties;
* Orienting and providing on-the-job training for new and current employees;
* Acting as a liaison between other MSA's and staff in order to resolve day-to-day conflicts.
* Working collaboratively with other services.
* Developing and maintaining effective and efficient communication with the patient, with the interdisciplinary team, their supervisor, and other specialty services within the healthcare system.
* Setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs.
* Participate in and provide input during team meetings to assist in resolving problems having to do with operational issues or procedures;
* Performing administrative follow-up actions.

Work Schedule: Monday through Friday 8:00am - 4:30pm

Compressed/Flexible: Not Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Title/Functional Statement #:LEAD MEDICAL SUPPORT ASSISTANT/PD913180

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

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Requirements

Conditions of Employment

* You must be a U.S. Citizen to apply for this job.
* Selective Service Registration is required for males born after 12/31/1959.
* Must be proficient in written and spoken English.
* You may be required to serve a probationary period.
* Subject to background/security investigation.
* Selected applicants will be required to complete an online onboarding process.
* Must pass pre-employment physical evaluation.
* Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. All other requirements must be met within 30 days of the closing date of this announcement,04/30/2025 .

* Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
* Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
* English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade determination:

GS7 Lead Medical Support Assistant

Experience. One year of experience equivalent to the GS-6 (Advanced) grade level.

Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate, in their resume, all the KSA's below:

* Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
* Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
* Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
* Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
* Ability to provide staff development and training.
* Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: Work is primarily sedentary in nature.

Education

There is no additional substitute for this grade.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

During the application process, you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

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* Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.



How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must provide a complete Application Package which includes:

* Resume
* SF-50/ Notification of Personnel Action

SF50 submitted must be MOST RECENT SF50

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

* Cover Letter
* DD-214/ Statement of Service
* Disability Letter (Schedule A)
* Disability Letter (VA)
* License
* Other (1)
* Other (2)
* Other (3)
* Performance Appraisal
* Professional Certification
* Resume
* Separation Notice (RIF)
* SF-15
* SF-50/ Notification of Personnel Action
* Transcript

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


* How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/30/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12724346.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information

Maritha Mabins

Phone 317-294-3480 Email maritha.mabins@va.gov

Address Richard L Roudebush VA Medical Center

1481 West Tenth Street

Indianapolis, IN 46202

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.


* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request



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Required Documents

To apply for this position, you must provide a complete Application Package which includes:

* Resume
* SF-50/ Notification of Personnel Action

SF50 submitted must be MOST RECENT SF50

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

* Cover Letter
* DD-214/ Statement of Service
* Disability Letter (Schedule A)
* Disability Letter (VA)
* License
* Other (1)
* Other (2)
* Other (3)
* Performance Appraisal
* Professional Certification
* Resume
* Separation Notice (RIF)
* SF-15
* SF-50/ Notification of Personnel Action
* Transcript

Veterans' preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 04/30/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12724346.

* To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
* Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Read more

Agency contact information

Maritha Mabins

Phone 317-294-3480 Email maritha.mabins@va.gov

Address Richard L Roudebush VA Medical Center

1481 West Tenth Street

Indianapolis, IN 46202

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Read more

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request

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Help

Overview

* Accepting applications
* Open & closing dates

04/17/2025 to 04/30/2025


* Salary

$50,425 - $65,557 per year


* Pay scale & grade

GS 7


* Location

2 vacancies in the following location:

* Indianapolis, IN




* Remote job

No


* Telework eligible

No


* Travel Required

Not required


* Relocation expenses reimbursed

No


* Appointment type

Permanent


* Work schedule

Full-time


* Service

Excepted


* Promotion potential

None


* Job family (Series)
* 0679 Medical Support Assistance


* Supervisory status

No


* Security clearance

Not Required


* Drug test

No


* Position sensitivity and risk

Non-sensitive (NS)/Low Risk


* Trust determination process
* Credentialing
* Suitability/Fitness


* Financial disclosure

No


* Bargaining unit status

Yes


* Announcement number

CBSR-12724346-25-MM


* Control number

835427900



This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/835427900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Keywords: Department of Veterans Affairs, Lafayette , LEAD MEDICAL SUPPORT ASSISTANT, Healthcare , Indianapolis, Indiana